
Family Protect VPN
Privacy Policy
Last updated: September 7, 2021
This document (“Privacy Policy”) explains the privacy rules
applicable to all information collected or submitted when you
access, install, or use Family Protect VPN.
All definitions and capitalized words used in this Privacy Policy
are defined here or in our General Terms.
By visiting our websites, by submitting your personal data to us,
and by accessing, installing and/or using the Services, you
confirm that you have read this Privacy Policy and agree to be
bound by this Privacy Policy. If you disagree with the rules of this
Privacy Policy, please do not use our Services.
Information in this Privacy Policy is provided in layers, meaning
that all information related to our general personal data
processing practices is provided here. Meanwhile, additional
Service-specific information applicable to separate Family Protect
VPN products or websites are accessible via links in this Privacy
Policy.
Processing of your data
processes user data to a limited scope – for
provision of the Services, processing payments for the Services,
as well as the functioning of our websites and mobile applications.
We process the following basic information:
Information for creating your account
Email address. We ask for your email address as part
of your registration. It is necessary for establishing a Family
Protect VPN account, retrieving a lost password, and using
our Services.
Payment related information
Payment data (if using paid Services). This information
is necessary to collect payments for our Services. In addition
Family Protect VPN
to the traditional payment methods, such as credit cards,
users can buy our Service with cryptocurrency. Our payment
processing partners process basic billing information for
payment processing and refund requests (such as date of
purchase, payer’s IP address, zip code, card owner's full
name and credit card information). We also process some of
the same payment information ourselves (e. g., card owner's
full name, last few digits of your credit card) in cases of
recurring payments.
Country details. When providing your payment details,
we ask our users to provide the country where they are
registered, have a permanent address or usually live. This
information is necessary for VAT calculation purposes.
Communication data
Email address. We use your email address to: i) send
you important updates and announcements related to your
use of our Services; ii) respond to your requests or inquiries;
iii) send you offers, surveys and other marketing content
(you can opt-out of those at any time).
Communication optimization data. We use various tools
to help us optimize our emailing campaigns. These tools
may track events you perform with an email, such as open
and unsubscribe. We may also be able to see the user
device’s operating system (e.g., windows, mac, ios, android)
in order to optimize push notifications.
Chat-bot. If you contact us via our chat-bot on our
website, in addition to collecting your contact information, we
will be able to see your IP address. This additional
information is necessary for our support to determine the
user's country and to see if the user is connected to our
servers or not.
Information collected on our website
Access logs. As most websites on the internet, our
website collects access logs (such as IP address, browser
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type, operating system) to operate our services and ensure
their secure, reliable, and robust performance. This
information is also essential for fighting against DDoS
attacks, scanning and similar hacking attempts.
Cookies. Cookies, pixels and other similar technologies
are usually small text or image files that are placed on your
device when you visit our website. Some cookies are
essential for our website to operate smoothly; others are
used to improve website functionality or analyze aggregated
usage statistics to improve website performance (as in the
case of Google Analytics cookies). We also use affiliate
cookies to identify the customers referred to the website by
our partners so that we can grant the referrers their
commission. You can check what cookies we use in the
detailed cookie table that is accessible here.
Additional information per product
As our products cater to different user needs, they may collect
different data points during their performance. The following links
provide further information on:
Family Protect VPN
Sharing your personal data
We do not share your personal information with third parties
except as described in this Privacy Policy.
Service providers. We use third-party service providers to help us
with various operations, such as payment processing, email
automation, website and app diagnostics, analytics and other. As
a result, some of these providers may process personal
information.
Some of our main long-term service providers:
Live chat and support service platform – Zendesk
(provided by Zendesk Inc.);
Emailing service providers – Iterable (by Iterable Inc.),
Sendgrid (by Twilio Inc.);
Application analytics and diagnostics – Google
Analytics, Firebase Analytics (provided by Google);
AppsFlyer (by AppsFlyer Ltd.), Bugsnag (by Bugsnag
Inc.);
Conversion attribution system – Hasoffers (provided by
Tune Inc.);
Sometimes our service providers, for example, distributors,
resellers, and app store partners, will be independent controllers
of your data. Their terms and conditions and privacy policies will
apply to such relationships.
Your personal information may be processed in any country in
which we engage service providers. When you use our Services,
you acknowledge the transfer of your personal information outside
of the country where you reside.
Requests for data. Any request for user data should follow an
appropriate official legal process to be recognized by the laws of
the United States (e.g., mutual legal assistance treaty, letters
rogatory). We carefully review each request to make sure it
satisfies laws applicable to our company, laws of requesting
country, international norms and our internal policies. Being based
in United States allows us to keep no logs of users’ online activity
(no IP addresses, browsing data, traffic information, etc.). This
means that we are unable to link an individual user to a specific IP
address, connection timestamp or other information that we do
not collect. Therefore, even in cases we receive a rightfully served
request, it might be impossible for us to identify a specific person
or provide any identifying information related to that person. In
cases where, following an appropriate legal process, we are able
to identify a specific person, we will provide the limited data we
process as per our Privacy Policy. Contact information for
government authorities: Family Protect VPN 1015 E Torrey Pines
Dr. Ozark, MO 65721 email: familyprotectvpn@gmail.com
Choices related to your data
If you’d like to edit your profile information, delete your account or
data, or request to provide you with a copy of your personal
information, please contact our support team. Please note that
you may need to pass through a couple of account verification
steps so that we can verify you are the owner of the account.
If you wish to unsubscribe from our communication, you can opt
out at any time by clicking the unsubscribe link at the bottom of
each message or contacting us at Ben@familycellprotection.com.
You can control the use of cookies at the individual browser level.
To disable cookies, follow your browser’s instructions on how to
block or clear cookies.
Some browsers have incorporated a “do-not-track” feature that
can send a signal to the websites you visit, indicating you do not
wish to be tracked. Currently, our systems do not recognize
browser “do-not-track” requests.
If you disagree with the processing of your data by Family Protect
VPN, please do not use our Services. You can request us to
discontinue processing your personal data, in which case your
data will be processed only as much as it is necessary to effect
the discontinuation of your use of the Services (e.g., final
settlement, or deleting all personal data based on your email
address), or finalizing other Family Protect VPN legal relationship
with you (e.g., record keeping, accounting, processing refunds).
If you wish to use the Services again, you will have to accept and
agree to this Privacy Policy anew.
Data security
We take data security very seriously and take all steps reasonably
necessary to secure your data (whether technical, physical, or
administrative). However, no company can guarantee the
absolute security of internet communications. By using the
Services, you expressly acknowledge that we cannot guarantee
the security of any data provided to or received by us through the
Services and that any information received from you through the
website or our Services is provided at your own responsibility.
Information for users in the European Economic Area (EEA)
The European Union's General Data Protection Regulation
(“GDPR”) requires that we provide notice in a specific way to our
European users about their privacy rights. Please find all the
necessary information here
Information for users in California
If you are a California resident, you can implement your rights as
provided in the California Consumer Privacy Act (CCPA) by
contacting us at Ben@familycellprotection.com. As per definitions
in the CCPA, please note that Family Protect VPN does not sell
your personal information.
Other Terms
The Privacy Policy is governed by and shall be construed in
accordance with the laws provided in our General Terms.
To ensure the security of personal data, Family Protect VPN
employs various administrative, technical and physical security
measures; however, it is your responsibility to exercise caution
and reason when using the Services. You will be personally
responsible if such action violates any third party’s privacy or any
other rights, or any applicable law. Under no circumstances is
Family Protect VPN liable for the consequences of your unlawful
activities, your willful and negligent activities that violate
applicable laws or third-party rights, and any circumstances that
may not have been reasonably controlled or foreseen.
Our website may include links to other websites whose privacy
practices may be different from ours. If you submit personal
information to any of those sites, your information is governed by
their privacy policies. We encourage you to carefully read the
privacy policy of any website you visit.
This Privacy Policy may be modified and updated at any time, at
our sole discretion, for any or no reason, and without liability, as
indicated below. The date of the most current wording of the
Privacy Policy is indicated at the top of the text. We ask all users
to ensure that they are familiar with the most current wording of
.
the Privacy Policy. The amendment of the Privacy Policy may be
communicated to you by sending an email and/or by publishing
the updated Privacy Policy on this website. Updates of the
Privacy Policy come into force as of the moment when they are
published.
You may not assign or transfer your rights or obligations under
this Privacy Policy to any third party.